This accessibility statement applies to the Adults Provider Portal (oxfordshire.gov.uk) and the Children’s Provider Portal (oxfordshire.gov.uk) which are managed by Oxfordshire County Council

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 250% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We use plain English as much as we can to make the content easier to understand.

How accessible this website is

Parts of this website are not fully accessible. For example:

• colour contrast is insufficient
• Some of our forms are difficult to navigate using a keyboard

Feedback and contact information

If you would like to comment on the accessibility of this website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us at carepaymentqueries@oxfordshire.gov.uk.

We aim to get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact carepaymentqueries@oxfordshire.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Oxfordshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and other documents
Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments. Essential documents will be reviewed and made accessible by December 2022.

Navigation
On some pages the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. We plan to resolve this issue by December 2022.

HTML
On some pages HTML is used to format content rather than CSS. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Information and Relationships. We plan to resolve this issue by December 2022.

Headings
On some pages, headings don't cascade inside the features on the page. This fails WCAG 2.1 success criterion 2.4.10 (Section Headings). We plan to resolve this issue by December 2022.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing services e.g. PDFs that give users complex information in a clear format, using illustrations etc, or forms that were published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, annual reports or documents used as an archive reference for work conducted in that year. Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

Preparation of this accessibility statement

This statement was prepared on 01 June 2021. It was last reviewed on 14 April 2022. This website was last tested on 12 April 2022. The test was carried out by Oxford Computer Consultants. We tested a large sample size of page types and varieties from our site, with the aim to make sure all types of user journey and the most popular tasks were represented, e.g. the main homepage and also the content listed under service landing pages.

We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as WAVE Evaluation Tool (to test coding elements) and WebAIM Contrast Checker (to test the contrast levels between colours with hexadecimal accuracy).